Frequently Asked Questions

Shipping

Orders valued $50 or more shipped within the US qualify for FREE Standard USPS First Class Mail shipping.

Standard USPS First Class Mail typically 7 to 14 days - (Not guaranteed) within US only (Includes Saturday delivery-no extra cost)

USPS PRIORITY Mail (USPS) - 3 to 5 Days (Not guaranteed) within US only (Includes Saturday delivery-no extra cost)

USPS INTERNATIONAL (orders under $200) - 8 to 21 days Outside US

FedEx 2nd Day Air - 2 BUSINESS DAYS - Guaranteed* (excluding weekends & holidays. Saturday Delivery Extra) within US ONLY

(Non-PO Boxes)

FedEx Next Day Air - 1 BUSINESS DAY - Guaranteed* (excluding weekends & holidays. Saturday Delivery Extra) within US ONLY

(Non-PO Boxes)

Canada - FedEx - 3 to 5 days

FedEx Outside of US and Canada (orders over $200) - 3 to 5 days

Military APO/FPO - USPS Only

International Priority Mail - 5 - 10 Days

International Priority Mail Express - 2-5 days

Please note the time listed above are shipping times only. Production time will vary based on the product ordered. Check your product description page for made to order times or to see if it is an item in stock.

* Guaranteed - FedEx Guarantee means if your package is not delivered within the time-frame the shipping fees you pay will be refunded. Please note this guarantee does not include delays caused by Acts of God or extreme weather conditions. Please contact customer service if you feel you qualify for a refund.

IMPORTANT NOTE: In the event you enter an incorrect address for FedEx deliveries there will be an additional Charge of $11 to change the address AFTER the package has shipped. Please double check your address to ensure it is correct and avoid additional charges. This charge will be assessed if you qualify for the free 2nd day air or pay for any of the FedEx Services. Thank you!

This means the product is in stock and will leave our facility within 24 hours of receiving your order Monday through Friday. Sorry it does not mean you will receive the item in 24 hours - although you could if you chose Next Day Air as your shipping option.

Order Status

IN STOCK items will state this on the description page - these ship Monday through Friday and in most cases ship the same day you place your order as long as you place your order before NOON MST (2PM EST)

MADE to ORDER items will tell you how long it takes on the description page. Typically most MADE TO ORDER rings will take approximately 2-3 weeks to be completed. Some items will ship within 24 to 48 hours however please be aware that all orders placed after 6 P.M. or on the weekend will not be started until the following business day.

The date you receive your order will also depend on the shipping method you choose. For a complete list of shipping options please visit: What are your shipping options 

Once the product has been shipped to you, you will receive an e-mail/text message confirmation. Please note your tracking information may not be available immediately. If you are unable to track the package it is most likely because it has just left our facility and is in transit to the carrier. Please check your tracking number again in about 24 hours.

If you require your item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.

Please note that once an order has begun processing or has shipped, the order is no longer editable. You will need to call customer service 888-278-9953 or email us to request the change. We will do the best we can to accommodate your request. Be sure to have your order number ready when you call or in the email.

IMPORTANT NOTE: Please call right away if your ship to address needs to be changed in anyway. We process orders very quickly so it is important to call with these changes. Changing your address in your account will not change any current orders in the system only for future orders. You can also reply to your confirmation email with the change if our offices are closed or if the phone lines are busy.

If you created an account with us simply log into our site to track your order. If you did not create an account please call our our toll-free number 888-278-9953 Monday through Friday 10 am to 4 pm for an update of your order. You can also email us at sales@claddaghring.com for an update. Please be sure to include your order number when you call or email. 

If you created an account log into our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your order(s) show a status of "delivered", please contact customer service for assistance - 888-278-9953 or email sales@claddaghring.com - please be sure to have your order number available when you call or in your email. 

Please contact customer service for assistance - 888-278-9953 or email sales@claddaghring.com - please be sure to have your order number available when you call or in your email.

Please check your product description page under the picture you will see a notice: i.e PLEASE NOTE: Item is made to order please allow 10 to 14 days for your item to ship or PLEASE NOTE: Item is made to order please allow 2 to 3 weeks for your item to ship. This means that your item is not one that is in stock and must be made before we can ship it. If your product does not have this information on the description page please email us so we can give you an anticipated ship date.

Returns

Please see our Returns & Exchanges section for comple te details regarding our return policy.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product - 888-278-9953 or email sales@claddaghring.com - please be sure to have your order number ready when you call or in your email.

Credits usually take 7-10 business days from the time we receive your item(s).

Pricing

You have to pay sales tax if you are located in Colorado. 

Your credit card will be charged when your order is placed.

Login to our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance - 888-278-9953 or email sales@claddaghring.com - please have your order number available when you call or in your email.

Please note for international orders our prices are all US Dollars. Please contact your credit card company regarding any conversions.

International Shipping

CladdaghRING.com by UCTUK, LLC is a company based in the US this means all our pricing is in US dollars. We recommend you contact your credit card company to determine the current currency conversion rates. Please also keep in mind your credit card company may have a policy in place to charge a fee for this currency conversion. This is an additional FEE imposed by your credit card company for the right to conduct business not in the same currency as your country.

You will be responsible for any duties, taxes or fees imposed by your local customs officials. This is not a fee we are charging nor is it a fee we will cover. In the event you do not pay this fee and we are billed for it we will charge your credit card for the funds. If you return/refuse a package because you do not want to pay these fees you may still be responsible for them. It is your responsibility to check with your local customs agents regarding the laws and fees in your country. We do not have any information of this nature.

Shipping costs will be charged based on the value of the package. You can create a shopping cart with the items you wish to buy to determine what those fees are.

During sign-up/checkout we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. While we do accept all major credit card we must be able to verify the billing address of the credit card. Many NON-US banks do not have an AVS (Address Verification System) in place and therefore our merchant account will decline the transaction. If this happens to you please consider using PayPal to process your credit card payment. Please note that we will not ship your order until we receive payment from you. 

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. In stock items ship Monday through Friday. Made to order items will ship based on the product description page - usually 2 to 3 weeks after you place your order.

Please see our RETURNS / EXCHANGES section for comple te details regarding our return and exchange policy.

Please note for orders shipped outside of the US we do ask you to cover the shipping costs for any exchanges.

Guarantees/Warranties

  • We guarantee every item that you purchase from us is authentic, 10K, 14K, or 18K Solid Gold, Platinum or Sterling Silver 925, as stated on your product's item page description.
  • We guarantee per the Kimberly Process of 2002 all the diamonds we purchase are from reputable diamond cutters and are conflict-free. You can rest assured you are purchasing a conflict-free diamond as it would not be ethical or legal for us to sell otherwise. For full details on the Kimberly Process please visit: diamondfacts.org  
  • We guarantee all GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.
  • All of our items are new.
  • If within 180 days of purchasing our claddagh jewelry breaks we will repair it. Buyer will be responsible for all shipping charges.
  • In the event our claddagh jewelry broke due to unusual wear and tear or due to unauthorized repairs by another jeweler the buyer must cover all costs associated with repair.*
  • All of our our claddagh jewelry carry 180 day guarantee. This guarantee covers finishes, spinning mechanisms, and any defects that are caused by the manufacturing of the ring.**
  • We inspect each item before shipping to ensure you are getting a quality item free of damage or manufacturer's defects. If for any reason your item is defective, although it has passed our inspection, we will immediately replace or repair your item as required, even in the case of special ordered or custom ordered items. 
  • We offer cleaning & polishing once a year for the life of the our claddagh jewelry. Please note the buyer covers all shipping charges.

*This guarantee is void if our claddagh jewelry has been repaired by another jeweler.

**This guarantee does not cover damaged due to unusual wear and tear.

Please note the staff of claddaghring.com reserves the right to refuse service, based on unreasonable requests.

We highly recommend you insure your precious jewelry to cover for any loss, damage, theft, and mysterious disappearance. CladdaghRING.com cannot be held responsible for loss, damage, theft, and mysterious disappearance after receipt/delivery.

Insure your jewelry against loss, damage, theft, and mysterious disappearance via Jewelers Mutual - visit http://www.jewelersmutualinfo.com and enter our Jewelers Code: A0197 2 to get a FREE no obligation quote on insuring your jewelry. 

You can also contact your homeowners or renters insurance and add your jewelry to your current policy. We are happy to provide a detailed invoice for any of these needs. GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.

Buyer's Guide

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. 

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

All jewelry is sent in quality boxes. We do not offer gift wrapping because we found people wanted to see the items before they presented them and ultimately paid for gift wrapping they could not use. That being said we understand some people order items and have them sent directly to the recipient with this in mind we are sure to send all items in appropriate boxes.

All jewelry is sent in quality boxes appropriate for mailing.

Each ring is housed in a classic ring box. Box designs vary by brand.

The outside packaging for our orders does not detail what is inside. We try to use non-descript packaging as well as generic labels. Rest assured if you are having this delivered to your house and you live with the recipient of the gift they will not know what is inside the package unless they open it!

If you are sending this to the recipient they will receive a packing slip but it does not contain any pricing information. It will have your name and address and their name and address as well as a description of the contents.

We have several options for determining your ring size...

1. The fastest and most accurate way for you to determine your ring size is to visit your local jeweler and have them measure your finger. This is the only way to be sure you are getting the size you need.

2. Order a Ring Gauge, we can mail to you so you can measure your finger in the comfort of your own home! Click here to order your own gauge.

Below is a ring size conversion chart. We offer this as a guideline only, and cannot be held responsible for any errors if you choose to use this to purchase your ring. We strongly recommend you have your finger professionally measured to avoid any problems.

Please also note some of our rings are wide and you need to take into consideration the wider the band the tighter it will feel on your finger.

For a ring size conversion chart please visit Ring Size. 

For some items we are able to engrave. The cost is $9.97. The character limit is 32 including spaces.

Please email us with your engraving request and we can add it to you order if the ring can be engraved. Please note the engraving fee is non-refundable. In the event you need to return an item for exchange or refund that fee will not be refunded and if you are requesting an exchange if you wish for us to engrave the exchanged ring there will be another $9.97 fee.

Jewelry Care - Buying Guide

Keeping jewelry in good condition is relatively easy but does require a little bit of work. Please use the following as a guideline and feel free to email customer support if you have any questions:

  • Remove all jewelry whether gold or sterling silver when you plan on bathing, swimming, getting into a hot tub, washing dishes, or other activities where your hands will have prolonged contact with water. Water contains chlorine which will corrode metals, causing tarnishing or discoloration. Ocean water contains salt which can also damage the metals.
  • Remove all jewelry when you will be doing heavy work with your hands, i.e weight lifting or gardening. This will help prevent scratches or bends.
  • Try to limit the amount of chemicals you use while wearing your jewelry. Colognes, perfumes, soaps, and creams all have the potential to react with your metal.
  • All jewelry will need occasional cleaning local jewelry stores carry a wide range of products.
  • Once a year we are happy to clean and polish all items purchased from us. All we ask is for you to cover the shipping charges. Please contact customer support for more details.
  • When not being worn store your jewelry in a cool, dry environment. We send all our items in ring boxes that work well for storage.
  • Sterling Silver jewelry will tarnish. There is nothing you can do to prevent it but it is very easy to clean. We recommend polishing cloths. You can purchase one directly from us here: Polishing Cloth or at your loc al jewelry store.
  • Gold is lasting and durable, but it can get scratched or dented if treated roughly.
  • Gold's worst enemy is chlorine. Repeated exposure can weaken gold's structure, eventually leading to breakage. Keep your jewelry away from chlorinated cleaning products and out of swimming pools and jacuzzis - hot tubs.
  • Protect your gold jewelry by storing it safely or keeping it wrapped in a soft cloth when not being worn.
  • Clean your gold jewelry with a cleaning solution of sudsy lukewarm water, or bring it to your local jeweler and have it steam-cleaned. Dry and polish jewelry with a chamois or soft cloth after cleaning and rinsing.
  • Keep gold jewelry free from dust, moisture, perspiration and makeup.
  • Always inspect your gold jewelry for weakness or damage and bring it to a professional jeweler for immediate repair. Your jeweler will be able to restore it for you.
  • Text from Jewelers of America Consumer Education Materials
  • Like Gold, Sterling Silver jewelry is durable and will last but it requires special care as it is a soft metal and it will tarnish. Oxidation and sulfur are the most common causes of the tarnishing of sterling silver jewelry. Something as simple as excessive perspiration will cause tarnishing.
  • It is best to store sterling silver in air tight containers such as plastic zip lock bags with tarnish resistant papers. However keep in mind anything stored for long periods of time will still tarnish. So wear your jewelry. Some experts believe the naturally occurring oils in our skin will help to keep your sterling silver from tarnishing, but keep in mind we also perspire and this perspiration can cause tarnishing.
  • Clean your sterling silver jewelry with a simple polishing cloth. There are also many commercial dips you can purchase at local jewelers but these are for the silver alone, and not the gemstones featured on many silver rings including our Birthstone rings. So be careful when using these dips as they can change the color and luster of many gems. This is why we recommend polishing cloths vs. chemical dips.
  • We recommend as with any jewelry remove if you will be doing heavy work or gardening, cleaning with harsh chemicals, swimming, or getting into a Jacuzzi or hot tub. Sterling silver is soft and will scratch, be careful what items you wear next to your silver rings to ensure they are not scratching each other.

Click on the links below for helpful information:

www.theassayoffice.com 

Gemological Institute of America 

Jewelers Vigilance Committee