|How do I pay with PayPal?|
We are pleased to offer PayPal as a form of payment on our website. You must first have a PayPal account. For more information on how to sign up for a PayPal account please visit their website.
PayPal can be selected by first going to VIEW MY BAG. From here you will need to scroll down the page until you see the yellow CHECKOUT WITH PAYPAL link. Click the link and you will be directed to sign into your PayPal account.
Please note once you navigate out of our website you must complete the payment process via PayPal. We cannot ship items until we receive verification from PayPal payment has been processed. If you have any questions about a PayPal payment please log into your PayPal account and email us the PayPal transaction ID - Thank you!
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
IMPORTANT NOTE: Please call right away if your ship to address needs a change. We process orders very quickly so it is important to call with these changes. Changing your address in your account may not change it for any current orders in the system only for future orders. You can also reply to your confirmation email with the change if our offices are closed or if the phone lines are busy.
|How much is my shipping?|
|We are happy to offer FREE SHIPPING TO ALL CUSTOMERS WITHIN THE UNITED STATES. If you are shipping outside of the U.S. or need an expedited shipping option you will need to select that during checkout.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
For general shipping rates please visit: What are your shipping options?
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product - 888-278-9953 or email firstname.lastname@example.org - please be sure to have your order number ready when you call or in your email.|
|What is your return policy?|
|Please see our Returns & Exchanges section for complete details regarding our return policy.|
|When will my order ship?|
If you created an account with us click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
The actual date you receive an order will depend on whether you chose an IN STOCK item or an item that is MADE to ORDER. IN STOCK items will state this on the description page - these ship Monday through Friday and in most cases ship the same day you place your order as long as you place your order before NOON MST (2PM EST) and MADE to ORDER items will tell you how long it takes on the description page.
The date you receive your order will also depend on the shipping method you choose. For a complete list of shipping options please visit: What are your shipping options?
Once the product has been shipped to you, you will receive e-mail confirmation of when your order was dispatched. Please note your credit card is not charged until we ship your item(s) to you. We only pre-authorize your card when you place your order.
If you require your item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.