|Important information regarding International orders|
UCTUK, LLC is a company based in the US this means all our pricing is in US dollars. We recommend you contact your credit card company to determine the current currency conversion rates. Please also keep in mind your credit card company may have a policy in place to charge a fee for this currency conversion. This is an additional FEE imposed by your credit card company for the right to conduct business not in the same currency as your country.
You will be responsible for any duties, taxes or fees imposed by your local customs officials. This is not a fee UCTUK, LLC is charging nor is it a fee UCTUK, LLC will cover. In the event you do not pay this fee and we are billed for it we will charge your credit card for the funds. If you return/refuse a package because you do not want to pay these fees you may still be responsible for them. It is your responsibility to check with your local customs agents regarding the laws and fees in your country. UCTUK, LLC does not have any information of this nature.
Shipping costs will be charged based on the value of the package. You can create a shopping cart with the items you wish to buy to determine what those fees are.
|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During sign-up we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. While we do accept all major credit card we must be able to verify the billing address of the credit card. Many NON-US banks do not have an AVS (Address Verification System) in place and therefore our merchant account will decline the transaction. If this happens to you please consider using PayPal to process your credit card payment. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. In stock items ship Monday through Friday. Made to order items will ship based on the product description page - usually 2 to 3 weeks after you place your order.|
|What is the return policy?|
|Please see our RETURNS / EXCHANGES section for complete details regarding our return and exchange policy.|