|Pricing and Billing|
|Can I use my Debit Card to place an order?|
|If your Debit Card, Check Card, or ATM card has the VISA or MASTER CARD logo you can.|
|POTENTIAL DEBIT CARD PROBLEMS|
|When you place your order we issue what is called a pre-authorization. This means we verify you are the owner of the card and the funds are available for the purchase. Your bank will then put a hold on those funds. If your item is shipped within 3 days of placing your order you will be charged right away. If your item needs to be made to order then your bank may put the funds back into your account. Upon completion of the order we will then charge you for the item and ship. Because the bank has put the funds back into your account you need to be careful not to overspend these funds as we will issue the charge once the item(s) ship, and if you have spent the money your account may become overdrawn.
Another thing to keep in mind is if you enter in an incorrect billing address your bank may still put the funds on hold even though we do not and cannot charge you. We are required by our financial institutions to be sure that we have the correct billing address since you are not physically in our store to sign a credit card slip. Your bank on the other hand does not care and will approve the transaction thus debiting your account for the purchase. If you try multiple times it will look like we charged your debit card more than once for you order. Be sure to double check you are entering the correct billing address for your account prior to purchase so to avoid this problem.
If you have recently moved or changed your billing address it may take up to two billing cycles for your bank to update your information causing you to get an error message when using your new billing address. It may be wise to use a different credit card if you think you may have this problem.
|Why was my Debit Card charged more than once?|
This is the most common problem we have with Debit Card purchases.
What happened is the first (2nd, or 3rd) time you tried to order the ring the billing address for your account did not match the address you entered. As a security feature our bank will not allow us to process transactions where this information does not match. Your bank on the other hand does not care and will approve the transaction. This will look like we charged you twice (or more) but in fact all your bank is doing is holding the funds because they think we still want them. Let me stress - your bank is holding the funds not us.
Every bank is different in terms of how they deal with this. 90% will put the funds back into your account in 2 to 5 business days. 9% will do so in 10 days and 1% will actually hold the funds for 30 days.
How can I solve this problem immediately?
We understand this is a great frustration and have learned that if we fax your bank a request to remove this duplicate pre-authorization from your account they will do so immediately. All we need from you is a fax number for your bank. For security reasons we do not have access to your full credit card number but usually if we provide the bank with your name and the last four digits they are able to remove the pre-authorization. Again if they make this an issue then we will need to get the full card number from you.
To reiterate if you want us to handle this we need the Fax number for your bank so we can send them something in writing. As we are not their customer they will not do anything if we try to call them - we need to fax or in some cases mail them this request so they have it in writing.
If duplicate charges is a problem you are experiencing please email us the above requested fax number, along with your name and order number.
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located in Colorado.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance - 888-278-9953 or email firstname.lastname@example.org - please have your order number available when you call or in your email.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged within 24 hours prior to shipment of your item(s). Debit Card Users: Your bank places a hold on your funds in the amount of your order even if your item needs to be made to order.|