|What are your shipping options?|
Orders valued $50 or more shipped within the US qualify for FREE Standard USPS First Class Mail shipping.
Standard USPS First Class Mail typically 3 to 5 days - (Not guaranteed) within US only (Includes Saturday delivery-no extra cost)
USPS PRIORITY Mail (USPS) - 2 to 3 Days (Not guaranteed) within US only (Includes Saturday delivery-no extra cost)
USPS INTERNATIONAL (orders under $200) - 8 to 21 days Outside US
FedEx 2nd Day Air - 2 BUSINESS DAYS - Guaranteed* (excluding weekends & holidays. Saturday Delivery Extra) within US ONLY
FedEx Next Day Air - 1 BUSINESS DAY - Guaranteed* (excluding weekends & holidays. Saturday Delivery Extra) within US ONLY
Canada - FedEx - 3 to 5 days
FedEx Outside of US and Canada (orders over $200) - 3 to 5 days
Please note the time listed above are shipping times only. Production time will vary based on the product ordered. Check your product description page for made to order times or to see if it is an item in stock.
* Guaranteed - FedEx Guarantee means if your package is not delivered within the time-frame the shipping fees you pay will be refunded. Please note this guarantee does not include delays caused by Acts of God or extreme weather conditions. Please contact customer service if you feel you qualify for a refund.
IMPORTANT NOTE: In the event you enter an incorrect address for FedEx deliveries there will be an additional Charge of $11 to change the address AFTER the package has shipped. Please double check your address to ensure it is correct and avoid additional charges. This charge will be assessed if you qualify for the free 2nd day air or pay for any of the FedEx Services. Thank you!
|Do you offer Gift Wrapping?|
|All jewelry is sent in quality boxes. We no longer offer gift wrapping because we found people wanted to see the items before they presented them and ultimately paid for gift wrapping they could not use. That being said we understand some people order items and have them sent directly to the recipient with this in mind we are sure to send all items in appropriate boxes.
|What does "Item ships within 24 hours" mean?|
|This means the product is in stock and will leave our facility within 24 hours of receiving your order Monday through Friday. Sorry it does not mean you will receive the item in 24 hours - although you could if you chose Next Day Air as your shipping option.|
|What does your packaging look like?|
|All jewelry is sent in quality boxes appropriate for mailing.
Each ring is housed in a classic ring box. Box designs vary by brand.
The outside packaging for our orders does not detail what is inside. We try to use non-descript packaging as well as generic labels. Rest assured if you are having this delivered to your house and you live with the recipient of the gift they will not know what is inside the package unless they open it!
If you are sending this to the recipient they will receive a packing slip but it does not contain any pricing information. It will have your name and address and their name and address as well as a description of the contents.
|How do I buy/redeem a gift certificate?|
|To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.|
|How do I find my product?|
|To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I navigate the site?|
|To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I use a coupon?|
|After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.|