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Order Status
Has my order shipped? When will my order ship?
 
If you created an account with us click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

The actual date you receive an order will depend on whether you chose an IN STOCK item or an item that is MADE to ORDER.

IN STOCK items will state this on the description page - these ship Monday through Friday and in most cases ship the same day you place your order as long as you place your order before NOON MST (2PM EST)

MADE to ORDER items will tell you how long it takes on the description page. Typically most MADE TO ORDER rings will take approximately 2-3 weeks to be completed. Some items will ship within 24 to 48 hours however please be aware that all orders placed after 6 P.M. or on the weekend will not be started until the following business day.


The date you receive your order will also depend on the shipping method you choose. For a complete list of shipping options please visit: What are your shipping options?

Once the product has been shipped to you, you will receive an e-mail confirmation. Please note your tracking information may not be available immediately. If you are unable to track the package it is most likely because it has just left our facility and is in transit to the carrier. Please check your tracking number again in about 24 hours.

If you require your item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.
How do I change quantities or cancel an item in my order?
  Please note that once an order has begun processing or has shipped, the order is no longer editable. You will need to call customer service 888-278-9953 or email us to request the change. We will do the best we can to accommodate your request. Be sure to have your order number ready when you call or in the email.

IMPORTANT NOTE: Please call right away if your ship to address needs changed in anyway. We process orders very quickly so it is important to call with these changes. Changing your address in your account will not change any current orders in the system only for future orders. You can also reply to your confirmation email with the change if our offices are closed or if the phone lines are busy.

How do I track my order?
  If you created an account with us prior to placing your order click the "My Account / Order Status" link at the top right hand side of our site to track your order.  If you did not create an account please call our our toll-free number 888-278-9953 Monday through Friday 10 am to 6 pm for an update of your order.  You can also email us at sales@claddaghring .com for an update.  Please be sure to include your order number when you call or email. 
My order never arrived.
  If you created an account click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your order(s) show a status of "delivered", please contact customer service for assistance - 888-278-9953 or email sales@claddaghring.com - please be sure to have your order number available when you call or in your email. 
An item is missing from my shipment.
  Please contact customer service for assistance - 888-278-9953 or email sales@claddaghring.com - please be sure to have your order number available when you call or in your email.
My product is missing parts.
  Please contact customer service for assistance - 888-278-9953 or email sales@claddaghring.com - please be sure to have your order number available when you call or in your email.
When will my backorder arrive?
  Please check your product description page under the picture you will see a notice: i.e PLEASE NOTE: Item is made to order please allow 10 to 14 days for your item to ship or PLEASE NOTE: Item is made to order please allow 2 to 3 weeks for your item to ship. This means that your item is not one that is in stock and must be made before we can ship it. If your product does not have this information on the description page please email us so we can give you an anticipated ship date.