Find quick answers to your questions below...
Order Status
Has my order shipped? When will my order ship?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I pay with PayPal?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Return Order Form
International Shipping
Important information regarding International orders
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Can I use my Debit Card to place an order?
Why was my Debit Card charged more than once?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
What are your shipping options?
Do you offer Gift Wrapping?
What does "Item ships within 24 hours" mean?
What does your packaging look like?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Jewelry Care - Buying Guide
Caring for Your Gold Jewelry
Caring for Your Sterling Silver Jewelry
Cleaning and Care Guidelines
Helpful resources
What is my ring size?
Additional Support
How do I contact you?