Returns & Exchanges

60-Day Return/Exchange Policy

We want you to love your jewelry! Here’s a quick look at our policy:

60-Day Returns – Return unused, unworn items within 60 days of delivery.
First Exchange Free – Your first size exchange ships back to you free of charge.
Fast Processing – Refunds and exchanges are typically completed within 3 business days.
Engraved Items – Can be returned or exchanged, but engraving fees are non-refundable.
Custom & Special Orders – Non-returnable unless defective or damaged.
International Orders – Refunds only (exchanges not available).
Gift Cards – Non-refundable. Items purchased with a gift card may be returned for exchange or store credit.

📍 Returns are sent to Fort Collins, Colorado, USA — no customs delays or international credit card fees.

For full details, please review our complete Return & Exchange Policy below.

All returns are processed in Fort Collins, Colorado, USA.

You have 60 days from receipt of your order to return unused and unworn items for a refund or exchange.
Items must be in original condition, with jewelry tags attached and packaging included.
Items showing wear, damage, or missing tags may be refused.

Eligible items may be refunded for 100% of the purchase price.
Non-refundable costs: shipping fees (orders under $75, Priority, FedEx, DHL, UPS, International, or Express upgrades).
Customers are responsible for return shipping, unless the item was damaged or defective upon arrival.
Refunds are processed within 3 business days of receipt.
Certificates (GIA / IGI) must be returned with diamond purchases. Missing certificates will incur a $250 replacement fee.
Gift Cards are non-refundable. Purchases made with a gift card may be returned for size exchange, style exchange, or store credit only.

First exchange is free (return shipping to us is the customer’s responsibility; shipping back to you is free via USPS First Class Mail).
Second and subsequent exchanges: up to a 25% restocking fee may apply.
Exchanges are processed within 3 business days. For made-to-order items, please allow an additional 2–3 weeks for your new ring to be made and shipped.
Puzzle Rings: must be returned fully solved with the tag attached.
Sale items: only valid on in-stock pieces. If a sale item is returned and a new ring must be made, the sale price may not apply.
International exchanges: customers cover all shipping costs.

Engraved items may be returned or exchanged, but engraving fees are non-refundable.
If engraving is needed on an exchanged item, the engraving fee will be charged again.
We recommend ordering a ring gauge before engraving to ensure correct sizing.
Custom / Special Orders, Mother’s Necklaces, and Mother’s Pendants are non-returnable and non-exchangeable, unless defective or damaged in shipping.

Use a secure, trackable carrier (USPS recommended) with insurance.
Always return items in the original jewelry box inside a sturdy package.
Do not use paper envelopes, as they can tear and damage or lose items.
We cannot be responsible for items lost or damaged in transit.
International returns: If using UPS, an additional $28 brokerage fee applies. We recommend insured Postal Air Services instead.

Failure to include these may delay processing.

Refunds and exchanges are typically completed within 3 business days after your item is received and inspected.

If you have any questions about the return or exchange process, please call us at 1-888-278-9953 or email our support team.